The hyper-growth customer support problem.
Again and again in the press, even now in the mainstream press, there are reports of hyper-growth (unicorn) companies that suck at customer/partner support. They are so bad at it…
Again and again in the press, even now in the mainstream press, there are reports of hyper-growth (unicorn) companies that suck at customer/partner support. They are so bad at it…
Is there such a thing as NPS survey best practices? The short answer is YES. If you want to measure customer loyalty and user sentiment in general, following NPS best practices is…