People love good customer service, so make sure that the conversations you engage with focus on the value-added to your users instead of focusing on your own self-interest. Research confirms…
Treat your business’ VIPs with emails of exclusive content just for them. This is the ideal method to reward them for their patronage, be sure to include discounts and gifts.…
The procedures for an app are usually different to those from a website, therefore make sure to provide a customized onboarding flow targeting mobile users. Point out the sections and…
Surprise people out of the blue with free stuff, it doesn’t have to be anything too pricy such as a discount, complementary products, the opportunity to win a prize or…
Make it available and easy for your users to connect their social accounts to your service. This is a great way to gain data, this can be done as a…
Before we elaborate, this is what Deferred Deep Linking is. With that in mind, it is possible to set up a link that carries context from your site to the…
Train your whole team on how to offer support, take the time to clearly define your procedures, that way your support system is not dependent on a single person that…
Make sure to add a widget that shows recommended posts and products based on customer behavior. This is a great method to increase a person’s time on site, boost conversion…
Have a knowledge base your customer can access to that includes your FAQs and Tutorial all together. This will save on customer support. Make sure to follow this guide.
Users sometimes type something incorrectly and giving them the option to make corrections in the forms and information they have filled makes the interaction with your site easier. Take a…