Services Agreements

1. Definitions

1.1. A “Project” is one of the following:

a website
a premium plugin
SaaS or extensible system
complete web solution

1.2. “Customer” is an organization, company or individual interested in Project services by CREATIVEG LTD.

1.3. “Hosting” is the physical location of the entity after the delivery process. We partner with SiteGround on their Managed WordPress Hosting solutions depending on the project size or scope, and we are also open to discussing other specific cloud-distributed hosting vendors as per the Client’s request.

1.4. “SME” is an abbreviation of “Small and Medium Enterprise”.
2. Agreement

2.1. “Agreement” is considered the successful process of negotiation including the list of features and the budget. Official correspondence is considered to be Specification Documents, Project Proposals and email correspondence clearly agreed by both parties. Phone calls and Instant Messenger communication is not considered to be official correspondence.

2.2. “Scope Creep” is the process of trying to get new features that haven’t been discussed before, within the budget of a Project that reached to Agreement. “Scope Creep” is not allowed in our process. Our Agreement policy strictly defines the type of work that will be completed within the provided budget. Anything that is not explicitly defined in the Agreement and is missing or up for interpretation is, by definition, not going to be delivered.
3. Budget

3.1. Budget is the fixed or ballpark number provided by the client for the project definition. At least a rough number is required for us to propose a list of features that would fit the budget.

3.2. We will not proceed with further communication (phone calls, meetings, proposal definition) without receiving a rough budget by the client. Our position on the subject is that we have a specific range of clients that we are able to help. We believe that both ours and clients’ time is valuable and wouldn’t like to discuss services that customers are not able to afford. On the other end, we would gladly propose a professional high-end solution for larger companies and organization, with extra perks and services if the budget allows that.

3.3. Our team performs best on Projects built on one of the two configurations:

3.3.1. $8,000 – $25,000 Projects that take 2-6 months of Development time

3.3.2. $40,000 – $200,000 Projects that take anywhere between 8 months and 24 months and include long-term maintenance, support and additional features.

3.3.3. Projects between $25,000 and $40,000 and over $200,000 will be split into projects that fit the structures described in 3.3.1. and 3.3.2.

3.4. CREATIVEG LTD. offers project and business development based on hourly rates as well. Our team rate is $90 per hour for projects longer than 25 hours. Consulting on a specific subject or providing a specific fee would be charged additionally, depending on the request. Priority VIP support over the weekend or with a response time of 4 hours during business days is charged extra as well.
4. Specifications

4.1. For Projects that represent websites we would like to receive an initial specification from the client regarding the required features and project structure

4.2. If specification of that sort does not exist, we offer a Inquiry Form for new projects that includes the important questions that we need for starters.
5. Customer Base

5.1. Our customer base is SME customers, medium-size organizations and companies. We are happy to work with non-profits and foundations and provide long-term retainer services.

5.2. We prefer to stay away from clients dealing with: political projects, religious services, racism-related structures or anything that could potentially offend or harm our general user and customer audience. If you are unsure of the status of your business solution, you could still get in touch with us and let us know about your business goals.
6. Copyright

6.1. By default all code (scripts, database schemes, markup and styling) provided by CREATIVEG LTD. remains the intellectual property of CREATIVEG LTD.

6.2. Media, content (articles, posts, social media statuses and messages), creative logos, banners or images designed for the website are transferred to the Customer together with the ownership.

6.3. CREATIVEG LTD. will link to the projects in the Portfolio section and write down a few paragraphs about our work with the Project. Non-confidential screenshots will be uploaded as well.

6.4. A footer link pointing to our company website will be added to the Project.

6.5. Articles 6.1 through 6.4 are negotiable, depending on the client requests and budget.
7.0. Support Policy

7.1. We provide support through Asana and via e-mail.

7.2. IM or phone support could be requested separately depending on the project type and the expected support requests.
8. Invoices and Payment

8.1. CREATIVEG LTD. required 5% upfront payment for projects between $8,000 and $25,000.

8.2. Payment iterations are to be defined depending on the amount and type of work, and the defined phases and milestones.

8.3. Invoices are to be paid in 14 days from the date of invoice unless specified otherwise in the Agreement.
9. Content Provisioning

9.1. All required content (pages, photos, creative materials) that should be provided by the Customer for the Project completion should be provided prior to the Project start.

9.2. Additional resources may be needed and required during the process (SSL certificates, additional servers, etc) and will be expected within 5 business days of the initiated request.

9.3. Blocker questions during the development project should be replied within 3 business days of the initiated inquiry.
10. Termination

10.1. In the event where the Customer does not pay an invoice within 30 days of the due date (44 days of the date of the invoice), CREATIVEG LTD. has the right to suspend the remaining amount of work for the Customer until the payment is being processed.

10.2. In the event where the Customer does not not pay a required service for the project (such as: Hosting account invoice, Email service invoice, VPN costs, etc) within 30 days of the due data (44 days of the date of the invoice), CREATIVEG LTD. has the right to postpone the work related to said feature or suspend the entire work until the payment is being processed.

10.3. In the event of violation of 9.1., 9.2. or 9.3. and the terms defined there (unless overwritten in the Agreement document) CREATIVEG LTD. has the right to postpone the delivery date of the end project.

10.4. In the event of 10.3. and answers or content deliveries being postponed for more than 2 weeks after the allowed response time for 9.1., 9.2. or 9.3. unless agreed prior to the project start, CREATIVEG LTD. has the right to terminate the project or ask for additional time and costs for the project completion.

10.5. In the event of continuous work interruptions due to emails, IM messages or calls from the Customer with requests unrelated to the current project phase, or continuous Scope Creep requested by the client, CREATIVEG LTD. will be entitled to give 14 days written notice to the Customer with a final notice for violating 10.5. If the Customer ignores the warning and proceeds with the work interruption and external features within the agreed budget and time frame, CREATIVEG LTD. will have the right to terminate the contract and invoice the Customer for the full amount of work to-date including the additional time spent by a Project Manager or an Employee with the Customer.

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