Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Slack simplifies communication and streamlines your workflows to keep your team coordinated and working faster. Together, the Slack for Zendesk Support app was designed to bring all of your customer support interactions into a single place and help make customer service a team sport.With message actions for creating tickets and adding comments, Slack for Zendesk Support empowers your agents to deliver an amazing customer experience – every time and even more efficiently.- Create tickets and add internal notes in seconds with Slack message actions
– Get real-time notifications on new and updated tickets delivered to any Slack channel – to make sure the broader team is connected to important customer issues
– Simplified installation for your entire Slack workspaceA Zendesk Support account on a Team plan or higher (trial or paid) is a prerequisite to using this app.By enabling this app, You agree to the Built by Zendesk Terms of Use.