Talla Talla Brings AI-Powered Automation to Service and Support Teams

Talla is an AI-Powered Automation Platform. Talla automates workflows, answers common questions and makes content actionable. Talla helps Support and Sales teams:Increase rep productivity and automate workflows
Improve customer satisfaction and rep productivity by automating workflows and have Talla answer common support questions within slack channels or individually. Talla will ensure your support information is always up-to-date and accurate without ever having to leave Slack by making use of Slack actions.Identify and eliminate knowledge gaps
Know what you don’t know. Find out what customers or reps are asking that you’re not answering.  When information doesn’t already exist to answer a support ticket, Talla will orchestrate a workflow to uncover and eliminate the knowledge gap.  Once a gap is closed the response is returned automatically to the user via Slack and/or their preferred chat interface or web app. Leverage Slack history to find stranded knowledge
Talla allows you to import Slack history and capture what was asked in the past so you can know what your team is asking and close knowledge gaps quickly.Search less, answer more
Get answers immediately in Slack. Have a question, just ask Talla. Talla reasons about your Knowledge Base content whether messy or well-formed, and gives you precise answers to user requests.  This means faster response times and better user experience.  Talla takes out the uncertainty leading to faster response times and greater user experience.Work where they need to
Talla allows Support and Sales teams to stop switching between multiple tools. Use Talla to find answers where you are, whether it be Slack or other Web Apps.Slack and Talla are Better Together.