ChatgenieChatGenie is the ChatOps bot to manage ConnectWise in Slack.

Are you part of the ConnectWise Ecosystem and using Slack? Ever think ’there must be a better way to Manage () tickets’?Well, now there is—and we’re excited to announce: ChatGenie!ChatGenie is a workflow engine that connects your ConnectWise Manage deployment to Slack!Setup is as simple as clicking ‘Add to Chat’ and ‘Add to CW.’ And, best of all, this version is free. (For real!)Not a developer? Now you don’t have to be! Once you’ve added CG, our GUI allows you to blueprint ticketing workflows and Slack-based communications around them by intuitively ‘dragging and dropping’ channel, board and status mappings.When a ticket is actioned in your chat, the CG bot initiates a conversation with the assigned user in their private channel. Changes to the ticket (including Notes) are communicated back to the original channel in-line, so the team remains up-to-date in real-time (without getting noisy).New features include:•    ⁠Create a Service Ticket with a /chatgenie ticket command!
•    ⁠Add Time Entries directly from your MSP’s Slack!
•    ⁠‘Assign To’ feature for managers/dispatchers. Please check us out and give us your feedback! Questions, comments, concerns, feature suggestions all help us towards our ultimate goal: making ChatGenie a better product for you (and for us—yes, we use CG ourselves!).PM us any questions or for a demo. We look forward to hearing from you.•    ⁠ChatGenie Manage Your ConnectWise Tickets in Slack! Twitter: @ChatGenie

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