Try user testing

User recordings are great to get feedback, however, they only show you your user’s screen activity and not their actual emotions and reactions to your platform. In order to get a more detailed user testing, you can: sit down with 5-15 vis-a-vis and just talk, get them to complete specific tasks and/or talk them through what they are doing. You can do this in person or digitally, a very useful tool for this is Lookback. Only use this testing for observation and not for sales or feedback, this guide will help you through the process.