Customer service is a staple part of running a SaaS solution; but that doesn’t mean your job should stop after the customer has hung-up the phone. Even with a perfect resolution to their problem, you can still go a step further to delight your customer, by following up every customer interaction you have.

A simple email or in-app message is enough; and by checking-in on your customers, and seeing if their problems are still resolved, you can work wonders for the business-user dynamic.