Integrated HR service delivery (IHRSD) solutions provide a holistic platform for organizations to manage their HR shared-service operations and communications while delivering “content in context” to employees and managers. Functionality may include ticketing, content and knowledge management, incident routing, SLA monitoring, single sign-on (SSO) into transactional systems, content delivery via manager/employee self-service portals, digital HR document management and business process management (BPM) tools. These tools typically integrate with administrative HR applications and may also link to enterprise portals and identity management applications. IHRSD solutions are most-often marketed as an HR knowledge base/portal solution with an integrated case management application.