Customer cohort

Customer cohort is a group of customers who share something in common – in ecommerce, it’s usually the product, campaign, coupon or source of their first order. Such segmentation is useful to monitor how these factors impact the shopping behavior and loyalty of customers over time.

That’s why customer cohorts are the basis of cohort analysis. It compares various cohorts to identify which products, marketing channels, offers, etc. convert the best leads who later become the most loyal customers. Thus, you can adjust your marketing and improve your retention rate and other retention metrics.

Other benefits of monitoring customer cohorts:

  • See how special cohorts develop (e.g. holiday shoppers) and be prepared next year
  • Fight churn before it happens
  • Find new opportunities that you didn’t see before – like a cohort shopping mainly at particular times of the year
  • Know when people are more likely to convert again so you don’t push them too much before they’re ready

Here’s how cohorts by product bought look in Metrilo:

Customer cohort 1

Does that look Greek to you? Do you need help with your Product, Strategy or Business? I can help, lets talk!