BBVA Labs tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, they asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.
They tested its ability to generate useful summaries of conversations between a customer and one or more bank agents, a business case that would potentially save time to our customer-facing teams and improve customer experience. The tests were run on ten unedited Spanish conversations about banking extracted from publicly available online forums.
Full article: https://www.bbva.com/en/can-gpt-3-help-during-conversations-with-our-spanish-speaking-customers/