People are impatient and even more is they have an inquiry and if their issue is not serious enough it is likely they will leave if their problems are not solved quickly! Customers want their inquiries to be answered within 1-3 minutes and when their issue is serious enough you can be sure that they will leave if you cannot live up to their expectations. Use Chatbots for free to address this! Most people use Intercom, but another more customer-friendly option is Chatfuel. You just need to sign up and import your FAQ with their respective responses, there is no need for coding and if a customer asks a question someone has asked before the response will appear automatically!