· SurveySensum’s mission is to make the voice of the customer feedback actionable for your business.
· It offers an end to end Customer Experience Platform that measures and improves your CX metrics with CES, NPS, and CSAT surveys.
· It lets you gather customer feedback at all touchpoints and turn them into actionable insights. It also enables you to prioritize actions to improve products or services and proactively reduce churn and drive growth.
· And our Conversation Analysis platform allows you to discover new trends and insights with real-time text and sentiment analysis on the qualitative voice of the customer data from sources like Chatbot conversations, app store reviews, social media, etc, and save hours of manual data processing with automated categorizing feedback using machine learning.