The Slack integration allows for maximum end-user flexibility and control. Instead of opening a Help Desk ticket and waiting for a response, instantly address your needs by chatting with the Ayehu Operator in Slack.Simply type in your request – from resetting a password, to gaining document access, to checking the status of an existing ticket – and we’ll recognize and understand your request, process it accordingly, and return a response within seconds.Useful for end-users who no longer need to wait for the Help Desk to respond to their requests. Useful for Help Desk by alleviating many of the Tier 1 support calls that take up the majority of their time. Useful for IT management because it frees up their resources to work on more complex problems, and introduces a high degree of streamlining and efficiency to their every day process.An Ayehu NG environment as well as the Ayehu Slack Integration module is required for the Ayehu NG Slack Bot to function.