HalpModern IT Ticketing Help Desk

Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and thousands more.With Halp, you can use a simple emoji reaction to turn any Slack message into a ticket that can be managed and reported on. Tickets can also be created using a slash command with customizable forms to categorize requests. Turning any comment into a Halp ticket sends it to your team’s private triage channel where you can assign, edit and resolve the ticket without ever leaving Slack. Tickets can also be automatically routed to Facilities, DevOps, SalesOps and other teams using our powerful workflow automation engine. Alongside triaging tickets in Slack, our web view enables your team to manage and resolve tickets as well as configure forms, fields, SLAs, and automated workflows. Already using Jira or Zendesk for that? We have a full two-way integration with both that’s just a button click away.Ticket requesters get updates on their issues in threads and DMs in Slack, so they never need to check their email or log into a customer portal again. They can even rate their support experience in the thread after the issue is resolved.Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues. Get started today by adding with a 14-day free trial. After that, pricing starts at $25/agent/month.

Leave a Reply