Across Scale high touch support with customers in Slack

Across helps you manage and scale Slack channels with your customers. Turn your customer channels into an inbox of messages that you can triage –
mark as read, snooze and create tasks from messages. All in your Slack Home tab
Create tasks in 2 clicks from any customer message and share with your team – a helpdesk right in Slack
Protect the rest of your team from wrangling customer messages. They can reply to tasks directly from an internal Slack channel without being in your customer channel
Two-way task and message syncing with Zendesk, Jira, Help Scout and more. Your team can directly chat with customers in Slack from their existing tools
Metrics on response time, message volume, most active customers and support repsAn increasing number of companies are offering shared Slack channels to provide a high touch experience to their customers. Across gives you the tooling you need to manage customer relationships on top of Slack.