Keep your team’s questions acknowledged and answered
Providing question tracking and recognition has never been easierAckly keeps a pulse on your team and their services
Tracks each question asked
Tracks questions that are answeredAckly organizes action items for your teams
Provides direct links to unanswered questions
Lists questions to add to your knowledge baseAckly acknowledges the everyday heroes
Recognizes a hero a day
Recognizes additional heroes that assistedAckly creates friendly competition
Configurable daily & weekly summariesHow does Ackly work?
1. Ackly listens for questions posted in your support channels. A ‘question’ is any original message, which is why it’s important to use Slack Threads for replies.
2. Ackly listens for when you acknowledge questions with the :ack: reaction.
3. Ackly listens for when you resolve questions with the or reactions.
4. Ackly listens for when you mark a question that should be added to your knowledge base with the :kb: reaction.Don’t want Ackly to track a message or thread?
1. Ackly stops tracking and deletes any prior tracking of a message marked with the :donottrack: reaction.
2. Ackly deletes references to deleted messages.To install the :ack:, :kb: or :donottrack: emojis, see ackly.io for links.Learn more about how teams use Ackly →
Ackly Track questions and celebrate the heroes in your engineering support channels
Slack Application: Ackly Track questions and celebrate the heroes in your engineering support channels
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