At CREATIVEG LTD we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any technical or setup issues, and you’re feeling frustrated, then please submit a support ticket and our team will assist you right away.

However, if you feel that the product you’ve purchased does not fulfill the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You can get a refund if

  • You’ve purchased your product or service in the last 14 days
  • The product or service you’ve purchased is completely non-functional
  • You’ve posted a support ticket but your problem was not resolved (see point above)
  • You purchased your product or service on our site and not a partner web site.
  • You are unable to download your product within 48 hours of purchase

Please note that refunds can take up to 30 days to reflect in your account.