Insight engines apply relevancy methods to describe, discover, organize and analyze data. This allows existing or synthesized information to be delivered proactively or interactively, and in the context of digital workers, customers or constituents at timely business moments. Products in this market use connectors to crawl and index content from multiple sources. They index the full range of enterprise content, from unstructured content such as word processor and video files through to structured content, such as spreadsheet files and database records. Various “pipelines” are used to preprocess content according to type, and to derive from it data that can be indexed for query, extraction and use via a range of touchpoints. Insight engines differ from search engines in terms of capabilities that enable richer indexes, more complex queries, elaborated relevancy methods, and multiple touchpoints for the delivery of data (for machines) and information (for people).