Customer loyalty

Customer loyalty is the phenomenon of customers coming back to your store to shop repeatedly. It is due to satisfaction with the products and service, plus a feeling of belonging – they identify with your brand values and the lifestyle the products offer. Customer loyalty is nurtured through a product-market fit, where you reach your ideal customer, a pleasant shopping experience, meaningful engagement and retention stimuli.

Customer loyalty is very valuable because:

  • It guarantees stable sales to returning customers without marketing costs
  • You can rely on word of mouth referrals
  • Happy customers leave positive reviews
  • Return customers spend more, convert more easily and cause less trouble because they know the brand’s terms, sizes and so on.

Does that look Greek to you? Do you need help with your Product, Strategy or Business? I can help, lets talk!