What is Conversation Science?
Conversation science is a sophisticated concept of small nuances that comprise the success of an inside sales organization. Aspects such as establishing rapport and keeping a conversation flowing between a prospective customer and a sales agent are key elements that define what conversation science means.
Artificial Intelligence (AI) is now playing a key role in conversation science to determining what was missing in the sales analytics process. Through the functions of call recording, call transcription and analysis, conversation science has never been so current and in sync with the future of Inside Sales.